Shipping Policy

Thank you for shopping with us.

We are committed to providing reliable order processing and shipping services to customers across the United States and worldwide. Please carefully review the following shipping policy to understand how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

All orders are subject to processing before shipment.

Standard processing time is typically between 1–5 business days after payment confirmation. Processing times may vary depending on:

Product availability
Order volume
Seasonal demand
Promotional periods
Inventory verification
Payment authorization
Public holidays
Weather conditions
Operational delays

Orders are generally processed Monday through Friday, excluding weekends and holidays.

Once your order has been processed and prepared for shipment, tracking information will be updated accordingly.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship to customers throughout the United States and selected international destinations.

Shipping availability may vary depending on location, carrier restrictions, customs regulations, and operational limitations.

In certain situations, we may be unable to ship to specific regions, territories, military addresses, or remote areas.

If shipping service is unavailable for your destination after an order is placed, our support team will contact you regarding alternative solutions or order cancellation options.

Estimated Shipping Time

Estimated delivery times may vary depending on the shipping destination, customs processing, carrier operations, and seasonal demand.

Typical estimated shipping times are as follows:

United States:
7–15 business days

Canada:
8–18 business days

Europe:
8–20 business days

Australia & New Zealand:
8–20 business days

Other International Locations:
10–25 business days

Please note that delivery estimates are not guaranteed and may occasionally experience delays beyond our control.

Shipping Costs

Shipping fees are calculated based on factors including:

Destination country or region
Package weight
Order size
Shipping method selected
Carrier rates
Promotional shipping offers

Shipping charges will be displayed during checkout before payment is completed.

In some cases, free shipping promotions may be offered for qualifying orders. Eligibility requirements and applicable regions may vary.

Tracking Information

Once an order has been shipped, customers may receive tracking information through the email address provided during checkout.

Please allow time for tracking updates to appear after shipment confirmation. Tracking systems may take several business days to update depending on carrier operations.

If you do not receive tracking information within a reasonable timeframe, please contact customer support for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for shipping delays, lost packages, failed deliveries, or additional shipping fees resulting from:

Incorrect addresses
Incomplete addresses
Invalid phone numbers
Incorrect postal codes
Undeliverable locations
Refused deliveries

If an order is returned due to incorrect customer information, additional shipping charges may apply for reshipment.

Please carefully review all shipping details before submitting your order.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

We are not responsible for delays caused by customs inspections, customs clearance procedures, or unpaid import fees.

Customs policies vary by country, and customers are encouraged to review local import regulations before placing an international order.

Delayed Deliveries

While we strive to ensure timely delivery, certain situations may cause shipping delays, including but not limited to:

Severe weather conditions
Natural disasters
Customs inspections
Carrier operational delays
Transportation disruptions
High seasonal demand
Public holidays
Global logistics disruptions
Incorrect delivery information
Labor shortages or strikes

We appreciate your patience and understanding during unexpected shipping delays.

Lost Packages

If a package is believed to be lost during transit, customers should contact us as soon as possible.

We will work with the shipping carrier to investigate the issue.

Please note:

Lost package investigations may require additional processing time.
Resolution outcomes depend on carrier verification and shipping records.
In some cases, replacement shipments or refunds may be offered at our discretion.

We are not responsible for packages confirmed as delivered by the shipping carrier to the address provided during checkout.

Delivered But Not Received

If tracking information indicates that a package has been delivered but the customer has not received it, customers should:

Verify the shipping address
Check around the delivery location
Contact household members or neighbors
Contact the local carrier office
Wait additional time for delayed final delivery scans

If the issue remains unresolved, please contact our support team for further assistance.

Damaged Packages

If your package arrives damaged, please contact us promptly after delivery.

Customers may be asked to provide:

Photos of the damaged packaging
Photos of damaged items
Order details
Shipping label information

Damage claims may be subject to review and carrier verification.

Split Shipments

Orders containing multiple items may occasionally be shipped separately depending on:

Inventory availability
Warehouse locations
Package size limitations
Carrier restrictions

Customers may receive separate tracking numbers for different packages within the same order.

Additional shipping charges will generally not apply for split shipments unless otherwise stated.

Refused Shipments

If a customer refuses delivery of a package, the order may be returned to the sender.

Refund eligibility for refused shipments may be subject to:

Return shipping fees
Carrier penalties
Customs charges
Non-refundable shipping costs

Refunds for refused packages may only be processed after the returned package has been successfully received and inspected.

Undeliverable Packages

Packages deemed undeliverable by shipping carriers may be returned or destroyed depending on carrier policies and destination regulations.

We are not responsible for losses resulting from undeliverable shipments caused by incorrect customer information or failure to receive the package.

Force Majeure

We shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Government actions
Customs restrictions
Transportation interruptions
Pandemic-related disruptions
War
Civil unrest
Labor disputes
Carrier operational failures

In such circumstances, shipping timelines may be extended accordingly.

Order Cancellation

Orders may only be canceled before processing and shipment preparation begin.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

Customers wishing to request order cancellation should contact support immediately after placing the order.

Shipping Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically for updates.

Contact Information

For shipping-related questions or assistance, please contact us using the information below:

Avertron Inc

1500 N GRANT ST STE R
DENVER, CO 80203
United States

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Holidays: Closed

We appreciate your trust and support and are committed to providing the best possible shopping experience.