Returns & Exchanges

Thank you for shopping with us.

Customer satisfaction is extremely important to us. We strive to provide quality products and a positive shopping experience for every customer. Please carefully review the following Return & Refund Policy before making a purchase.

By placing an order through our website, you agree to the terms and conditions outlined in this policy.

Return Eligibility

Customers may request a return for eligible items within the applicable return period after receiving the order.

To qualify for a return, items must meet all of the following conditions:

Items must be unused
Items must be unworn
Items must be unwashed
Items must be in original condition
Original tags must still be attached where applicable
Items must be returned in original packaging whenever possible
Items must not contain stains, odors, damage, or signs of wear

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Request Period

Customers must submit a return request within 14 days after the delivery date shown by the shipping carrier.

Return requests submitted after the eligible return period may not be accepted.

Once a return request is approved, customers should follow the provided return instructions promptly.

Unauthorized returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and operational reasons, certain products may not qualify for return or refund.

Non-returnable items may include:

Final sale items
Clearance products
Gift cards
Customized or personalized products
Worn or washed clothing
Items with missing tags
Damaged items caused by customer misuse
Products returned in unsellable condition
Intimate apparel and undergarments where applicable
Accessories subject to hygiene restrictions

We reserve the right to determine whether returned merchandise qualifies for resale eligibility.

Return Process

To request a return, customers should provide:

Full name
Order number
Email address associated with the order
Description of the issue
Photos if applicable

Once the request has been reviewed and approved, return instructions will be provided.

Customers should not return items without receiving authorization instructions.

Returned packages sent to unauthorized addresses may not be eligible for refund processing.

Return Shipping Costs

Unless otherwise required by law or approved due to product defects or shipping errors, customers are generally responsible for return shipping costs.

Original shipping charges are typically non-refundable.

Additional costs including customs duties, taxes, import fees, or carrier charges associated with returns are the responsibility of the customer.

We recommend using a trackable shipping method when returning items, as we are not responsible for lost return packages.

Damaged, Defective, or Incorrect Items

If a customer receives:

A damaged item
A defective item
An incorrect product
An item with manufacturing issues

Please contact us within 7 days after delivery.

Customers may be asked to provide:

Order information
Photos of the item
Photos of packaging
Description of the issue

After review, we may offer an appropriate resolution which may include:

Replacement
Refund
Store credit
Partial refund

Resolution decisions are made at our discretion based on the specific situation.

Refund Eligibility

Refunds may be approved once returned items have been:

Received
Inspected
Verified to meet return eligibility requirements

If the returned product does not meet the required conditions, the refund request may be denied partially or fully.

Refund approval is subject to inspection and verification procedures.

Refund Processing Time

Once a refund is approved, processing time may vary depending on payment providers and financial institutions.

Typical refund processing time:

5–10 business days

Please note:

Banks and credit card providers may require additional processing time.
Processing delays beyond our control may occasionally occur.
Shipping charges are generally non-refundable unless otherwise stated.

If a refund has not appeared after the estimated timeframe, customers should contact their payment provider first.

Partial Refunds

In certain situations, partial refunds may be issued, including but not limited to:

Returned items showing signs of use
Missing packaging or tags
Minor damage caused after delivery
Incomplete returns
Promotional discounts applied to original purchases
Refused shipments
Returned items not in original condition

The final refund amount will be determined after inspection.

Order Cancellation Policy

Orders may only be canceled before processing or shipment preparation begins.

Once an order has entered processing, packaging, or shipment stages, cancellation requests may no longer be possible.

Customers requesting cancellation should contact support immediately after placing the order.

Approved cancellations may still be subject to payment processing or transaction fees where applicable.

Exchanges

We may offer exchanges for eligible items depending on product availability.

Exchange eligibility may vary based on:

Inventory availability
Size availability
Product condition
Return approval status

If the requested replacement item is unavailable, alternative resolutions may be provided.

Customers may be responsible for additional shipping costs associated with exchanges unless the exchange results from our error.

Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

Check your bank account again
Contact your credit card provider
Contact your financial institution

Some financial institutions may require additional time before posting refunded amounts.

If you have completed these steps and still require assistance, please contact our support team.

Refused Deliveries

If a package is refused by the customer and returned to the sender, refund eligibility may be reduced due to:

Return shipping costs
Carrier penalties
Customs charges
Non-refundable transaction fees

Refunds for refused shipments may only be processed after the returned package has been successfully received and inspected.

Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before initiating payment disputes or chargebacks.

Filing false or fraudulent chargebacks may result in:

Permanent account restrictions
Order cancellation
Refusal of future purchases
Submission of supporting documentation to payment providers

We reserve the right to dispute invalid chargeback claims with supporting shipment and transaction records.

Return Address

Approved returns should only be sent to the return address provided during the return authorization process.

Please do not send returns to the business registration address unless specifically instructed to do so.

Unauthorized returns may experience delays or may not qualify for refund processing.

International Returns

International customers are responsible for:

Return shipping fees
Customs declarations
Import duties
Taxes
Carrier handling fees

International shipping costs are generally non-refundable.

Customs processing times may vary depending on destination country regulations.

Fraud Prevention

For security purposes, certain orders or refund requests may require additional verification.

We reserve the right to:

Refuse suspicious transactions
Limit refund eligibility
Request additional documentation
Cancel high-risk orders
Decline abusive return activity

These measures help protect both customers and our business operations.

Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically before making purchases.

Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact us using the information below:

Avertron Inc

1500 N GRANT ST STE R
DENVER, CO 80203
United States

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

We appreciate your trust and support and are committed to providing professional customer service and a reliable shopping experience.