Contact Us

Thank you for visiting our store.

We are committed to providing customers across the United States and worldwide with high-quality apparel, reliable service, and a smooth shopping experience. Whether you have questions about products, orders, shipping, returns, sizing, wholesale cooperation, or any other inquiries, our support team is always ready to assist you.

Customer satisfaction is extremely important to us, and we aim to respond to all inquiries as quickly and professionally as possible.

Customer Support

Our customer service team is available to help with:

Order status and tracking inquiries
Shipping and delivery questions
Product information and availability
Size recommendations and fitting guidance
Return and exchange assistance
Payment-related questions
Wholesale and bulk order inquiries
Business cooperation requests
General customer support

We strive to answer all customer messages within 24–48 business hours. During weekends, holidays, or peak seasons, response times may be slightly longer. We appreciate your patience and understanding.

Order Assistance

If you need help regarding an existing order, please provide the following information when contacting us:

Full name used during checkout
Order number
Email address associated with the order
Description of the issue or request

Providing complete order details helps us resolve your inquiry more efficiently.

Shipping Information

We work hard to process and ship orders as quickly as possible. Once your order has been processed and shipped, tracking information will be updated accordingly.

Please note:

Processing times may vary depending on product availability and seasonal demand.
Shipping times are estimates and may be affected by carriers, customs clearance, weather conditions, or other unforeseen delays.
Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.

If you experience any shipping issues, please contact our support team for assistance.

Returns & Exchanges

We want every customer to feel confident and satisfied with their purchase.

If you are not completely satisfied with your order, please contact us within the applicable return period after receiving your package. Our support team will guide you through the return or exchange process.

Returned items should:

Be unused and unwashed
Be in original condition
Include original packaging and tags where applicable

Items that show signs of wear, damage, alteration, or misuse may not qualify for return or exchange approval.

Shipping fees, customs duties, and other service charges may be non-refundable depending on the situation.

Product & Sizing Questions

We understand that finding the right fit is important when shopping online.

If you are unsure about sizing, materials, colors, or product details, please reach out before placing your order. Our team will do our best to provide detailed recommendations and measurements to help you make the best choice.

Due to differences in screen settings, lighting, and production batches, slight variations in color or appearance may occur.

Wholesale & Business Cooperation

We welcome inquiries from retailers, distributors, boutiques, influencers, and other business partners interested in cooperation opportunities.

For wholesale pricing, bulk orders, or partnership discussions, please contact our business support team with detailed information about your request.

We look forward to building long-term and mutually beneficial business relationships.

Privacy & Security

We value customer privacy and take reasonable measures to protect personal information submitted through our website.

Customer information is used solely for order processing, communication, customer service, and improving the overall shopping experience.

We do not intentionally share customer data with unauthorized third parties.

Important Notice

Please make sure that all information entered during checkout, including shipping address, email address, and phone number, is accurate and complete.

We are not responsible for delays or delivery issues caused by incorrect customer information, failed delivery attempts, customs procedures, or circumstances beyond our control.

Get In Touch

If you have any questions, concerns, or feedback, please feel free to contact us at any time. Our team is dedicated to providing professional assistance and ensuring a positive shopping experience for every customer.

Thank you for choosing our store. We sincerely appreciate your support and trust.

Avertron Inc
1500 N GRANT ST STE R
DENVER, CO 80203
United States